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Subscription

Can I cancel my subscription order?

Yes, just make sure to cancel 48 hours before your subscription renewal date. You cannot cancel or edit your subscription order once the order has shipped. Please reach out to our Customer Care team at [email protected] if you need any further assis

Can I skip a subscription order if I don't need it?

Yes, log in to your Customer Portal to skip an upcoming subscription order. Just make any edits 48 hours before your subscription renewal date. Please reach out to our Customer Care team at [email protected] if you need any further assistance.

Can I add an item to my upcoming subscription order?

If you'd like to add a one-time item to your subscription order or add another subscription to your existing subscription order, please reach out to our Customer Care team at [email protected]. You can also contact us if you'd like to swap your curr

If I add a one-time item to my upcoming subscription order, do I get free shipping and 10% off?

The 10% off discount only applies to your subscription order, but your one-time item will still qualify for free economy shipping. Please reach out to our Customer Care team at [email protected] if you need any further assistance.

What are the benefits to subscribing to my favorite Cécred product?

Your ritual, your rules. Get your Cécred faves delivered straight to your door–on your schedule. -Save 10% on every subscription order-Free economy shipping, always-Stay consistent–never miss a step in your routine again-Full flexibility–skip, resche

When will I be charged for my subscription order?

You will be charged on your subscription renewal date. Please make sure any edits or subscription cancellations are done 48 hours before said date. Please reach out to our Customer Care team at [email protected] if you need any further assistance.

How much does it cost to sign up for a subscription?

Signing up is free, and you'll save 10% and get free economy shipping on every subscription order. Please reach out to our Customer Care team at [email protected] if you need any further assistance.

Can I use promotional offers towards my subscription?

No, you cannot use promotional offers or additional discounts on your subscription order. Please reach out to our Customer Care team at [email protected] if you need any further assistance.

What are the Subscription Terms?

You can find the Terms & Conditions here: https://getrecharge.com/terms-of-service/.

Can I return and/or exchange my subscription order?

Yes, check out our Returns Portal here and follow the steps in submitting your return request. Please reach out to our Customer Care team at [email protected] if you need any further assistance.

What products are available for subscription?

You can subscribe to any travel size or full size Cécred products, excluding kits, bundles, tools, accessories, and merch items. Please reach out to our Customer Care team at [email protected] if you need any further assistance.

Can I expedite shipping for my subscription order?

No, you cannot expedite shipping on subscription orders. Please reach out to our Customer Care team at [email protected] if you need any further assistance.

How will I know when my subscription order will ship?

You'll receive an email notification before your subscription ships, giving you time to make any changes 48 hours before your subscription renewal date. Once your order has shipped, you'll get a shipping confirmation email with tracking details. Plea

What types of payment are accepted for subscription order?

We accept all major credit cards for our subscription orders – Visa, Mastercard, American Express, Discover, PayPal, Klarna, Afterpay, Diner’s Club, Shopify Pay, Apple Pay, and Google Pay. Please reach out to our Customer Care team at support@cecred.

How do I update my shipping address for my subscription order?

Please reach out to our Customer Care team at [email protected] if you need any further assistance.

How do I update my billing address for my subscription order?

Please reach out to our Customer Care team at [email protected] if you need any further assistance.

How can I update my payment method for my subscription order?

Please reach out to our Customer Care team at [email protected] if you need any further assistance.