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Cécred

Need help with your Cécred order? Track orders, return items, and find answers to your questions on our Contact Us page.

Contact Us | Cécred Help Center

ARE CÉCRED PRODUCTS CLEAN?

DOES CÉCRED TEST ON ANIMALS?

IS THE PACKAGING RECYCLABLE?

IS BIOACTIVE KERATIN FERMENT A KERATIN TREATMENT?

ARE CÉCRED RINSE-OUT PRODUCTS COLOR SAFE?

WHICH SHAMPOO IS RIGHT FOR ME?

IS THE FOUNDATION COLLECTION SUITABLE FOR PROTECTIVE STYLES?

ARE CÉCRED PRODUCTS PHTHALATE FREE?

ARE CÉCRED PRODUCTS SULFATE-FREE?

DO CÉCRED PRODUCTS HAVE MICROBEADS?

ARE CÉCRED PRODUCTS SILICONE FREE?

ARE CÉCRED PRODUCTS PARABEN-FREE?

WHICH CÉCRED ARE PRODUCTS VEGAN?

WHO ARE AUTHORIZED RETAILERS OF CÉCRED?

Why cant I spend more than $2500?

What benefits do I receive as a pro member?

Are there different discount tiers based on experience, volume, or business type?

Are Pro discounts valid on all products—including bundles, new launches, and limited editions?

Are PRO discounts stackable with other promotions or codes?

Can I do subscription for my Max size Pro products?

Do I need to log in to a special portal or account to access Pro pricing?

Are there quantity limits per product for Pro orders?

Can I order for clients, or is the discount only for personal/professional use?

Do Pro members get different shipping rates or free shipping thresholds?

What is the return/exchange policies for Professional orders?

Does the Pro Program include access to training, tutorials, or product knowledge sessions?

Are there exclusive events, webinars, or in-person opportunities for Pro members?

Do you offer samples or tester sizes for professionals?

Are there ambassador, affiliate, or educator opportunities for Pro members?

Do you support or partner with salons and independent stylists for promotions or events?

Are there products or sizes (e.g. backbar/liter sizes) that are only available through the Pro Program?

Are Pro-exclusive SKUs, kits, or bundles available?

Do you offer marketing or merchandising materials for in-salon display?

Can I receive digital assets (logos, product images, social media templates) to help promote your products?

Are there co-branding or retail partnership opportunities for salons or stylists?

Can I sell your products directly to my clients?

Can clients purchase via my referral link and I receive commission or credit?

Is there a dedicated Pro customer service line or business account rep?

Can I request bulk or salon backbar pricing for larger orders?

Are cosmetology schools or institutions eligible for bulk ordering or Pro benefits?

Do you host or sponsor advanced training certifications or events?

Can I get listed on your website or stylist locator as a certified Pro or retailer?

What is the difference between the Clarifying Shampoo and Scalp Scrub and Detoxifying Shampoo?

General Product Information

DOES CECRED OFFER EXPEDITED SHIPPING?

WHAT ARE THE SHIPPING COSTS IN THE US?

DO YOU SHIP TO APO / PO BOXES?

DO YOU SHIP TO US TERRITORIES?

DO YOU SHIP TO HAWAII OR ALASKA?

MY PACKAGE IS LOST/MISSING. WHAT DO I DO NEXT?

WHAT IS THE RETURN POLICY?

WHEN CAN I EXPECT MY ORDER?

HOW DO I TRACK MY ORDER?

HOW LONG DO REFUNDS TYPICALLY TAKE?

WHAT COUNTRIES DO YOU SHIP TO?

WHAT IF THE SHIPPING ADDRESS ON MY ORDER IS INCORRECT?

WHERE DO YOU SHIP?

WHAT IS YOUR RETURN POLICY?

Shipping & Returns

WHAT TYPE OF PAYMENTS DOES CÉCRED ACCEPT?

CAN I CANCEL MY ORDER?

CAN I USE A DISCOUNT CODE ON KITS & BUNDLES?

Orders

What Products Are Excluded from Discount Codes?

Promotion & Offers

HOW MUCH CLARIFYING SHAMPOO & SCALP SCRUB SHOULD I USE WHEN I WASH MY HAIR?

HOW MUCH OF THE MOISTURE SEALING LOTION SHOULD I USE?

WHEN DO I APPLY THE MOISTURE SEALING LOTION?

HOW OFTEN DO I USE THE MOISTURE SEALING LOTION?

CAN I USE THE NOURISHING HAIR OIL AS AN OVERNIGHT TREATMENT?

HOW MUCH CLARIFYING SHAMPOO AND SCALP SCRUB SHOULD I USE WHEN I WASH MY HAIR?

CAN I COMBINE NOURISHING HAIR OIL WITH OTHER CÉCRED PRODUCTS?

CAN I USE THE NOURISHING HAIR OIL DAILY?

CAN I DRINK THE FERMENTED RICE AND ROSE PROTEIN RITUAL?

IN WHICH ORDER SHOULD I USE THE FERMENTED RICE AND ROSE PROTEIN RITUAL IN MY CLEANSING ROUTINE?

HOW MANY TREATMENTS ARE IN THE FERMENTED RICE AND ROSE PROTEIN RITUAL?

HOW DO I CLEAN MY RITUAL SHAKING VESSEL?

IS THE RITUAL SHAKING VESSEL INCLUDED WITH THE FERMENTED RICE AND ROSE PROTEIN RITUAL?

WHY DOES MY HAIR FEEL STIFF AFTER THE FERMENTED RICE AND ROSE PROTEIN POWDER?

WHY IS THE FERMENTED RICE AND ROSE PROTEIN RITUAL TWO STEPS?

How do I know if the Fermented Rice and Rose Protein Ritual is for me?

HOW OFTEN SHOULD I USE THE FERMENTED RICE AND ROSE PROTEIN RITUAL?

MY HAIR FEELS STIFF AFTER I USED THE RECONSTRUCTING TREATMENT MASK - WHAT DOES IT MEAN?

CAN THE RECONSTRUCTING TREATMENT MASK REPLACE A CONDITIONER?

IN WHICH ORDER SHOULD I USE THE RECONSTRUCTING TREATMENT MASK IN MY CLEANSING ROUTINE?

HOW MUCH RECONSTRUCTING TREATMENT MASK SHOULD I USE?

CAN I USE THE MOISTURIZING DEEP CONDITIONER WITH HEAT?

IN WHICH ORDER SHOULD I USE THE MOISTURIZING DEEP CONDITIONER IN MY CLEANSING ROUTINE?

HOW MUCH MOISTURIZING DEEP CONDITIONER SHOULD I USE?

HOW OFTEN SHOULD I USE THE MOISTURIZING DEEP CONDITIONER?

CAN I USE THE HYDRATING SHAMPOO IF I HAVE THIN, FINE HAIR?

CAN THE HYDRATING SHAMPOO BE USED DAILY?

HOW MUCH HYDRATING SHAMPOO SHOULD I USE WHEN I WASH MY HAIR?

ARE THE BEADS IN THE CLARIFYING SHAMPOO AND SCALP SCRUB BIODEGRADABLE, OR ARE THEY MICROBEADS?

DO I APPLY THE CLARIFYING SHAMPOO AND SCALP SCRUB DIRECTLY ONTO MY SCALP?

CAN THE CLARIFYING SHAMPOO AND SCALP SCRUB BE USED ON AN IRRITATED SCALP?

HOW DO I KNOW IF THE RECONSTRUCTING TREATMENT MASK IS FOR ME?

HOW OFTEN SHOULD I USE THE RECONSTRUCTING TREATMENT MASK?

CAN I SLEEP IN THE RECONSTRUCTING TREATMENT MASK?

HOW DO I KNOW IF THE NOURISHING HAIR OIL IS FOR ME?

WHAT IS THE DIFFERENCE BETWEEN THE RECONSTRUCTING TREATMENT MASK AND THE MOISTURIZING DEEP CONDITIONER?

HOW OFTEN SHOULD I USE THE THE FERMENTED RICE AND ROSE PROTEIN RITUAL?

DO I USE THE NOURISHING HAIR OIL BEFORE OR AFTER THE MOISTURE SEALING LOTION?

HOW OFTEN SHOULD I USE THE CLARIFYING SHAMPOO AND SCALP SCRUB?

IN WHICH ORDER SHOULD I USE THE CLARIFYING SHAMPOO AND SCALP SCRUB IN MY CLEANSING ROUTINE?

IN WHICH ORDER SHOULD I USE THE HYDRATING SHAMPOO IN MY CLEANSING ROUTINE?

HOW DO I REMOVE THE ORIFICE REDUCER IN THE NOURISHING HAIR OIL?

Why do I need Hydrating Conditioner and Moisturizing Deep Conditioner? When will I need to use both?

What's the difference between hydrating and moisturizing?

How long should I leave the Hydrating Conditioner on my hair?

Do I need the Hydrating Conditioner when using The Fermented Rice & Rose Protein Ritual?

Can the Hydrating Conditioner be used with the Reconstructing Treatment Mask?

Can I use Hydrating Conditioner on children?

Is Hydrating Conditioner color safe?

Can I use heat with Hydrating Conditioner? or Do I need to use heat with Hydrating Conditioner?

Can I use Hydrating Conditioner after Fermented Rice and Rose Protein Ritual?

Can I use Hydrating Conditioner with other hair care brands?

Is there bioactivate keratin ferment in Hydrating Conditioner?

Can I use Hydrating Conditioner as a leave in?

What is the difference between Hydrating Conditioner and Moisturizing Deep Conditioner?

How much Hydrating Conditioner should I use?

WHEN DO I USE THE HYDRATING CONDITIONER?

HOW OFTEN SHOULD I USE THE HYDRATING CONDITIONER?

WHAT IS THE DIFFERENCE BETWEEN HYDRATING CONDITIONER AND SILK RINSE ?

ARE RESULTS INSTANT WHEN USING THE HYDRATING CONDITIONER?

DO I NEED THE HYDRATING CONDITIONER WHEN  USING THE RECONSTRUCTING TREATMENT MASK?

How long do the Restoring Hair & Edge Drops take to dry?

How often should I use Restoring Hair & Edge Drops?

How much Restoring Hair & Edge Drops should I use?

How do I know if Restoring Hair & Edge Drops is for me?

When should I incorporate Restoring Hair & Edge Drops into my routine?

How long until I start to see results from Restoring Hair & Edge Drops?

Can I use Restoring Hair & Edge Drops with other supplements?

How can I layer the Restoring Hair & Edge Drops? Under edge control?

Are Edge Drops suitable for all hair types?

Can I use Edge Drops in conjunction with other hair products or treatments?

Can I use Edge Drops if I have colored or chemically treated hair?

Will Restoring Hair & Edge Drops work for receding hairlines or thinning hair?

How should I store Restoring Hair & Edge Drops?

Are Restoring Hair & Edge Drops safe to use if I'm pregnant or breastfeeding?

Can I apply Restoring Hair & Edge Drops to other areas on my head? Bald Spots in the middle?

Will Restoring Hair & Edge Drops work with other hair growth systems? Rogain/Minoxidol?

Will Restoring Hair & Edge Drops disrupt my silk press? Make straight hair revert?

How do Restoring Hair & Edge Drops work?

What are the active ingredients that make Restoring Hair & Edge Drops work?

CAN I USE THESE TOOLS WITH HEAT?

WHAT SPECIFIC HAIR TYPES ARE THESE TOOLS DESIGNED FOR?

HOW WELL DOES THE TOOL HOLD UP AFTER PROLONGED USE?

ANY SPECIAL TIPS/TRICKS WHEN USING THE TOOLS, COMBS, ETC?

ARE THESE TOOLS SUITABLE FOR BOTH PROFESSIONAL AND PERSONAL USE?

WHAT MAKES YOUR TOOLS DIFFERENT FROM OTHERS?

CAN I USE THESE TOOLS ON WET HAIR?

CAN I USE THESE TOOLS ON COLOR-TREATED HAIR?

HOW SHOULD I CARE FOR AND CLEAN MY COMBS?

WHICH TOOL IS BEST FOR DETANGLING?

HOW DO I KNOW WHICH TOOL(S) ARE RIGHT FOR ME?

What Cécred products can I use on extensions, including k-tips and/or tape-in extensions?

What is the difference between the Hydrating Shampoo and the Clarifying Shampoo and  Scalp Scrub, and can I use both on the same wash day?

Which Cécred products can be used on my beard?

How do I use Oil Ritual if I didn't purchase the Oil Warming Applicator?

How do I use Oil Ritual with the Oil Warming Applicator?

How often should I use the Oil Ritual?

Will the Detangling Spray make my k-tips fall out?

Will the Oil Ritual make my k-tips fall out?

Will Scalp Refreshing Spray make my k-tips fall out?

Ingredients and Products

Can I cancel my subscription order?

Can I skip a subscription order if I don't need it?

Can I add an item to my upcoming subscription order?

If I add a one-time item to my upcoming subscription order, do I get free shipping and 10% off?

What are the benefits to subscribing to my favorite Cécred product?

When will I be charged for my subscription order?

How much does it cost to sign up for a subscription?

Can I use promotional offers towards my subscription?

What are the Subscription Terms?

Can I return and/or exchange my subscription order?

What products are available for subscription?

Can I expedite shipping for my subscription order?

How will I know when my subscription order will ship?

What types of payment are accepted for subscription order?

How do I update my shipping address for my subscription order?

How do I update my billing address for my subscription order?

How can I update my payment method for my subscription order?

Subscription

When is Cécred available in all Ulta Beauty stores?

Are all Cécred products available in all Ulta Beauty stores?

Are all Cécred products available on ulta.com?

Is pricing the same on ulta.com and cecred.com?

Can I return products purchased on Cécred.com to Ulta Beauty stores?

Can I use a Cécred gift card on Cécred products at Ulta Beauty stores or ulta.com?

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